Brainup School
Log in

Payment & Refund Policy

Last updated: July 2026

This Payment & Refund Policy details the financial terms that govern transactions, subscriptions, and creator payouts on Brainup School. By engaging in financial transactions on our platform, you agree to these terms.

1. Subscriptions and Billing

Certain aspects of the Service are provided for a fee or other charge. If you elect to use paid features of the Service, you agree to the pricing and payment terms for the applicable Services, as we may update them from time to time.

When you initiate a transaction on Brainup School, you authorize us and our third-party payment processors to charge your selected payment method. You agree to provide current, complete, and accurate purchase and account information for all purchases made on our platform.

For recurring subscriptions, your payment method will be charged automatically at the start of each billing cycle. You may cancel your subscription at any time through your account settings, which will stop future billing but will not grant a refund for previous payments.

2. Third-Party Payment Processors

We utilize trusted third-party payment processors (such as Stripe) to handle all financial transactions. Brainup School does not directly collect or store your full credit card information. By making a payment, you agree to the terms and conditions set forth by our payment processing partners. We are not responsible for any errors, delays, or issues that arise directly from the payment processor's systems.

3. Taxes and Fees

All listed prices are in US Dollars (USD) unless otherwise stated. Depending on your location and the location of the creator, taxes (such as VAT or sales tax) may be applied at checkout. You are responsible for any applicable taxes and transaction fees incurred as a result of using our Service.

Currency conversion fees may apply if your primary bank account is in a currency other than USD, and these fees are assessed by your bank or credit card provider.

4. Refunds

Except as provided by law, all purchases made on Brainup School are final and non-refundable. Because of the digital nature of the content provided by creators, we do not guarantee refunds for buyer's remorse.

If you believe that you have been incorrectly charged, or if there has been a fraudulent transaction on your account, you must contact us within 30 days of the charge date to request a review. We reserve the right to issue refunds or credits at our sole discretion on a case-by-case basis. In most instances, refunds for community subscriptions or course access must be requested directly from the Creator.

5. Creator Payouts

For School Creators earning revenue on the platform, payouts are subject to a standard platform fee and a minimum withdrawal threshold.

  • Platform Fees: Brainup School deducts a percentage fee from each transaction to cover hosting, maintenance, and payment processing costs. The current fee structure is available in your Creator dashboard.
  • Payout Schedule: Payouts are processed on a rolling basis or upon manual withdrawal request, depending on your account settings. Funds become available for withdrawal only after a standard clearing period to prevent fraud.
  • Verification: To receive payouts, creators must pass identity and bank verification through our payment processor (e.g., Stripe Connect). Failure to complete verification may result in delayed or suspended payouts.
  • Chargebacks: In the event a Member files a chargeback, the disputed amount (plus any chargeback fees) will be deducted from the Creator's balance. Creators must maintain a positive balance, and we reserve the right to withhold payouts if suspicious activity is detected.

6. Modifications to Pricing

Creators reserve the right to change the pricing of their subscriptions or content at any time. However, any price increases for active subscriptions will require the Member to explicitly opt-in or will only apply to new subscribers. Brainup School reserves the right to adjust platform fees and pricing structures with prior notice to all affected users.

7. Contact Us

If you have any questions, concerns, or disputes regarding payments, billing, or refunds, please reach out to our support team at contact@brainup.school. Please include your account details and relevant transaction IDs to expedite the process.